From July 1st 2021, new VAT-rules for e-commerce in the EU started Learn more

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Our stores

Marais

15 rue Vieille du Temple,
75004 Paris
+33 (0)1 42 78 20 38

Saint-Sulpice

32 rue Saint-Sulpice
75006 Paris
+33 (0)1 43 26 28 12

Passy

16 rue Jean Bologne
75016 Paris
+33 (0)1 46 51 52 35

1. My Order

  • Simply log in to your account and click on "track my order". Then, when your order is shipped, you will receive a parcel number that will allow you to know where your parcel is.

  • After your order has been confirmed, you should receive a confirmation email with an order number. You can also find this number by logging into your customer account. If you have not received an email or if you are unsure, please contact our customer service.

  • If you have not received the confirmation email, you can check that your order has been validated in "Track my orders". If not, it is possible that your order has not been validated, in this case you can contact our customer service.

  • Yes, as long as your order has not been paid, you can cancel your order by clicking on "Cancel". For the order already paid, please write us a message with your order number on the page "My support tickets".

  • No, however, you can always cancel it as long as it has not been sent by clicking on "Cancel". 

2. My Account

  • Go to the login page, then to "Forgot your password".

  • Simply log in to your account, go to "Customer Information", and click on "Edit".

3. Our Products

  • All Tabio collections are made in Japan.

  • Tabio has adjustable tights that accompany you throughout your pregnancy.

  • The denier is the unit of measurement for the fineness of the yarns: the lower the denier number, the finer and more transparent the tights. Conversely, the higher the denier, the thicker, warmer and more resistant the tights. Tabio tights range from 15 to 210 denier for the plain models.

  • Please go to "Terminology" and then find "Size information".

4. Delivery

  • To track the status of your order, simply log into your account and click on "My Orders". When your order is shipped, you will receive an e-mail informing you that your package has been shipped.

  • Delivery times are set as follows.

       - Metropolitan France, Monaco, Andorra: 2 to 5 working days from the date of dispatch (4 to 8 working days depending on the date of the order and the delivery method selected)
       - Belgium, Germany, Italy, Luxembourg and Switzerland: 4 to 7 working days from the date of dispatch (6 to 11 working days depending on the date of the order)
       - International: 5 to 10 working days from the date of dispatch (7 to 14 working days from the date of order)

  • The cost of delivery varies according to the destination of the shipment (23kg maximum). We review our shipping charges from time to time in accordance with the rates of the shipping companies.

    For more details, please see the "Shipping and Returns" page. These prices are subject to review and change at any time.

  • We will do our best to deliver to as many countries as possible in response to customer requests.

    For more details, please see the "Shipping and Returns" page. These prices are subject to review and change at any time.

    For countries outside the European Union, VAT is deducted from the total amount of the invoice (excluding delivery costs).

5. Returns And Exchanges

  • It is not possible to exchange or return a product received as a gift. You must contact the person who gave it to you and ask them to return the product following the instructions for returning an order.

  • Yes, products purchased on the Internet must first be filled out on the "Return and Cancellation" page within 14 days of receiving the package, then you can return the package directly to the TABIO store.

  • Simply return it within 14 days of receiving the package.
       1. Login to the Exchange/Return page and fill in the fields.
       2. The item must be returned in its original packaging.

    If not, you can consult the "Customer Service" page which will tell you what to do.

  • Simply return them within 14 days of receiving the package.
       1. Login to the Exchange/Return page and fill in the fields.
       2. The item must be returned in its original unopened packaging. 

    If not, you can consult the "Customer Service" page which will tell you what to do.

  • You only need to send it back within 15 days of receiving the package.
       1. the item must be returned in its original unopened packaging.
       2. You must fill in the "Return" section of the form. In case of damaged or defective products, the shipping costs will be refunded.

6. Payment

  • After selecting your items in your shopping cart, simply click on "checkout" and follow the payment instructions. You can pay by credit card, Visa and Mastercard, American Express, JCB, Diners, PayPal and Apple/Google Pay. We do not accept payment by cheque.

  • You will receive your invoice by e-mail after your payment.

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